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Re: Self Service Portal examples
I know for emails that you have to put it like this in the process designer reminder Last Day in Office: {_ActionDate:13} So this will result in the email only showing 13 characters Last Day in...
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Andy, I'd just add that you need to give your End User Role the privilige to Read Syste. AttachmentData
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anyone else here have more samples? I would like to review some if possible. Made it through my first week of configuring LANDesk Service Desk 7.5 for our company. I'm still crawling with this thing.
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In addition to the above, you could take a look through the Design Ideas PDF in your documentation set for some other good thoughts.
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which user guide are you referring to? Thanks for the quick reply.
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I would like to encourage anyone who shared their designs on this thread to please take a moment to repost them as a document within our new LANDesk Share IT for IT Service Management section. By...
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Hi I just found this on the community portal. I am starting to create a request management process for sleecting standard hardware and/or software. I wouldl ike to use you progress bars and I have...
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The ones called "DesignIdeas.pdf" It will probably be in a subfolder off your main documentation download. If you cannot track it down, try the following link...
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The concept of expanding the view via the arrow is brilliant, but I am unclear on how that works.
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Is this not the expanded report template? In Object Designer, go to the module and Business Object where your query relates to, say Process Management and Process then in the properties window, select...
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Thanks for the clarification. One challenge I have now encountered is setting up a template at the process level. Most of the place holders carry over without issue, except Notes. I noticed that...
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Re: Self Service Portal examples
Hi, We are referencing Notes from a template set up on Process. When writing the report template, you can't see the Note object in the attributes tree to drag and drop, but as all processes use the...
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Not so sure about not being supported. In the past that format "{Notes/Text}" was used all the time. The right click functionality that allows you to pick attributes is a new (and very much...
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Re: Self Service Portal examples
I think i you can't select from a list because there's actually no link between "Process" and the Notes collections. Unlike Assignments etc., the various Notes collections are individual collections...
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